In this episode of Hospitality Hangout, Michael Schatzberg, “The Restaurant Guy,” and Jimmy Frischling, “The Finance Guy,” are joined by Theresa Montanaro, Regional Director of JSC Management for Burger King in New England; Jennifer Chavez, Chief Financial Officer of G2G Management Group, LLC; and John Hernandez, Chief Executive Officer of G2G Management Group, LLC.
They discuss the fast-food and restaurant industry’s future, touching on leadership, technology, and innovation. They talk about starting in entry-level roles and the path to leadership, the significance of technology like AI and Restaurant365 in enhancing efficiency, and the role of kiosks in customer engagement. The importance of nurturing young talent and the strategic expansion of their companies is a highlight.
Key Takeaways:
(04:23) Leveraging AI to monitor team engagement and enhance customer interactions.
(04:58) Theresa highlights the comprehensive use of Restaurant365 for various operational needs.
(07:10) The importance of company culture in hiring and promoting young employees to leadership roles.
(08:59) The current and future implementation of kiosks at Burger King locations.
(11:09) Introduction of a special loyalty program at JSC locations with exclusive offers.
(23:45) Starting out as a waitress.
(32:10) Jennifer emphasizes the significance of dashboards in providing real-time data to owners and operators.
(40:58) Food Service Feud.
(59:43) John discusses the effectiveness of legacy brands like Denny’s in resonating with younger generations and the importance of targeted advertising and social media presence at the store level.
(01:04:29) John’s favorite Boston-born celebrity.
Resources:
JSC Management
G2G Management
