In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Nick Stone, Founder and chief executive officer and Amy Hom, chief operating officer and chief people officer from Bluestone Lane.

Stone talks about Bluestone, an Australian-inspired coffee shop, cafés & lifestyle brand committed to providing a genuine daily escape for all our locals. They offer premium coffee and healthy and delicious food through an ‘Aussie’ approach to life. Stone comes from a financial background and said he created Bluestone out of necessity. Stone adds that he didn’t leave finance until he had twelve Bluestone Lane locations.

Stone offered advice when starting a new business saying, “I highly recommend to a lot of entrepreneurs you don’t have to go all in.” He also adds that going all in is another degree of externalities and challenges.

Hom has worked for many brands including California Pizza Kitchen, Wolfgang Puck, Red Robin and Sweetgreen. Hom says she has been blessed to work with great brands. She met Nick last year and Hom says Bluestone is a sexy brand and it is all about hospitality. Frischling says that what separates Bluestone Lane they lead with hospitality and connect with their locals. He adds that you can count on your local barista to know your name and recognize you when you walk in the door at Bluestone.

They talk about the importance of hospitality and how it starts with great people. Hom shares that they take care of their employees and utilize heart checks. The locals are very important but they make sure their employees are taken care of too. She says it keeps them close and helps with retention.

To hear about Bluestone cafés concept, the guys talk about real estate, the answers to the Tuesday trivia questions and the technology they are using check out this episode of Hospitality Hangout.