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In today’s episode of Hospitality Hangout, Michael Schatzberg, “The Restaurant Guy,” and Jimmy Frischling, “The Finance Guy,” are joined by Paul Walker, President and Owner of Dow Sherwood Corporation, and Yildris Rodriguez-Ross, Chief Financial Officer of Fresh Dining Concepts, LLC.

Paul and Yildris share the history of their companies and their involvement in the restaurant industry. They highlight the significance of familial and professional relationships that have underpinned their businesses’ growth over decades. Yildris and Paul also emphasize the critical role of R365 technology in facilitating expansion and operational efficiency.

Key Takeaways:

  • The Walker family’s restaurant business saga starts in the 1950s, rooted in strong family ties.
  • Navigating through challenges, including a significant franchisee insolvency.
  • R365 technology plays a pivotal role in business administration, enhancing efficiency.
  • Paul’s early job experiences shaped his professional diligence, emphasizing quality and innovation.
  • Competitive spirit and sports are fundamental to the Walker family ethos, contributing to their success.
  • Quality and innovation hold significant value in franchise partnerships, outweighing mere efficiency.
  • Lessons learned: How prioritizing efficiency over quality can lead to customer loss and brand damage.
  • Yildris transitioned from accounting to hospitality, becoming one of Restaurant365’s earliest clients.
  • Customizable dashboards focused on actionable KPIs are invaluable, combating data overload.
  • Different teams require tailored dashboard views, optimizing operations, finance, and culinary functions.
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